Terms and conditions of sale
Translation provided for information only. The French version prevails.
TERMS AND CONDITIONS OF SALE – BOOKING ENGINE SUMMARY
Updated: 28 August 2026
These terms apply to online bookings for LE GAETANA HÔTEL, operated by SAS LE GAETANA, RCS Pointe-à-Pitre 983 480 450, SIRET 983 480 450 00011, located at 2 Route de Sofaïa, 97115 Sainte-Rose, Guadeloupe.
Contact: reservation@legaetanahotel.com
Phone: +590 690 322 500
Official website: https://legaetanahotel.com/
Before final confirmation, the guest acknowledges having read and accepted these terms and conditions of sale as well as the rate, cancellation and payment conditions specific to the selected offer.
A booking can only be completed after express acceptance of these terms.
PRICES AND TOURIST TAX
Prices are shown in euros.
The applicable tourist tax is calculated separately and shown to the guest before the booking is confirmed. Unless otherwise stated by the booking channel, it is included in the amount payable before arrival.
The total booking amount may include accommodation, tourist tax and any selected or mandatory services and options.
RIGHT OF WITHDRAWAL
In accordance with article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period.
STANDARD RATE
For bookings made more than 7 days before the arrival date, no payment is requested at the time of booking. A valid credit card is however required to guarantee the booking.
Any cancellation made more than 7 days before the arrival date is free of charge.
From 7 days before arrival (D-7 included), the total booking amount becomes payable. A secure 3D Secure payment link is sent to the guest for payment.
For bookings made 7 days or less before the arrival date, the total amount is payable immediately.
Any cancellation made from D-7 included makes the total amount provided for by the Standard Rate conditions payable.
NON-REFUNDABLE RATE
The Non-Refundable Rate offers a 10% discount on the reference rate and requires a minimum stay of 2 nights.
The total booking amount, including tourist tax, is payable in full at the time of booking.
This offer cannot be cancelled or refunded.
In the event of cancellation or no-show, no refund will be made.
OTHER RATES AND OFFERS
Some offers, promotions or bookings made through partner platforms may be subject to specific conditions.
The rate, payment and cancellation conditions shown to the guest at the time of booking prevail where they differ from these general provisions.
NO-SHOW AND EARLY DEPARTURE
In the event of a no-show, the amounts due are determined according to the conditions of the booked rate.
Any voluntary interruption of the stay before the scheduled departure date gives no right to a refund, unless expressly agreed by the hotel.
PAYMENT
Online payments are made through a secure payment solution.
Where no payment is due immediately, a valid credit card may be requested to guarantee the booking.
When payment becomes due under the conditions of the booked rate, the guest must pay according to the terms communicated to them.
The specific conditions shown for each rate set out the terms applicable to the booking concerned.
PERSONAL DATA
Personal data provided when booking is used to manage the stay, invoicing, payment and customer relations, in accordance with the privacy policy available on the official Gaetana Hotel website.
COMPLAINTS AND MEDIATION
In the event of a complaint, the guest should first contact LE GAETANA HÔTEL at:
reservation@legaetanahotel.com
Failing an amicable settlement, consumer guests may refer the matter free of charge to the Tourism and Travel Mediator (Médiateur du Tourisme et du Voyage):
https://www.mtv.travel/saisir-le-mediateur/
or by post to:
MTV – MÉDIATION TOURISME VOYAGE
Service dépôt des saisines
CS 30958
75383 PARIS CEDEX 08, France
GOVERNING LAW AND JURISDICTION
These terms are governed by French law.
Any dispute relating to their interpretation and/or performance falls within the jurisdiction of the French courts.
By confirming the booking, the guest acknowledges having read and accepted these terms and conditions of sale as well as the rate, cancellation and payment conditions applicable to the booking.
Specific conditions of sale: Non-Refundable
The total price of the booking will be charged at the time of booking. In the event of cancellation, no refund will be made.
Specific cancellation conditions – Non-refundable:
For any cancellation made between the booking date and the no-show, the full amount of the booking will be charged.